Customer Service Week is annually celebrated on the first week of October, and with October 5-9 quickly approaching, we’re sure you won’t mind a few ideas for this year’s celebrations. Regardless of your business or industry, you have employees who interact with customers. Whether you serve patients, parents, children or clients, excellent customer service is a big part of your organization’s success.
Don’t pass up the opportunity to recognize your frontline employees and customer service representatives. Research has found employee satisfaction (impacted by recognition!) has a positive effect on customer satisfaction, and increased customer satisfaction is correlated with increased sales. With that kind of support, why wouldn’t you celebrate Customer Service Week?
Customer Service Week Ideas
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- Celebrations on a Budget. Many companies have cut back – or cut out – employee recognition budgets. But it is more important than ever to maintain employee satisfaction and loyalty. Celebrating Customer Service Week doesn’t have to be expensive. After all, it’s the thought that counts (for real, check out our non-cash recognition white paper). For an affordable employee gift, hand out our new
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Character Buttons in person to each employee. Pair the button with a handwritten note, and you’ve got a meaningful and personal employee gift!
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- The Theme Machine. Using a theme for your Customer Service Week celebration can make the event more memorable and effective. When you coordinate your messages, activities and gifts around a single theme, it is more likely your employees will “get it.” Plus, it makes the entire event more fun. At Baudville, the theme brings together a week’s worth of activities and events and is remembered for years.
- The Way to Employees Hearts is through their Stomachs. You may think this cliché is too old school for your workplace, but we assure you it stands as true for employer-employee relationships as it does interpersonal relationships.
People love food. Period. Employees at Baudville work themselves into a fervor when a special snack is provided. Build anticipation around the food by communicating with employees when they can expect it to be delivered. Then, have company leadership deliver snacks desk-by-desk. Employees will love it. Trust us.
Outstanding Service Themed Gifts
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Customer Service Week ideas that will get your entire team engaged in the celebration!
- - Give the team time to enjoy lunch together. If your customer service team usually staggers their lunches to best serve customers, ask for volunteers to help fill their posts.
- - Handwritten note. Handwritten note. Handwritten note. We can’t say it enough! These small tokens are packed with big motivation.
- - Peer recognition is a great activity for Customer Service Week. After all, your frontline employees truly understand one another’s strengths and witness customer service excellence everyday. Equip them with the tools to instantly recognize each other with our new Spot On Recognition Program or classic Team Tokens.
- - Don’t forget to incorporate the food! Fill a basket with multiple varieties of snack size treats and deliver it to departments with a little bit of fanfare. Employees will be able to pick out their favorite snacks all day!
Most managers and HR professionals understand the importance of a meaningful award presentation. Presenters will often practice their speech in advance, making sure to get everything right. You may not have any formal awards during Customer Service Week, but it’s important that your informal presentations hit the mark, too. Informal Customer Service Week awards should include these four elements:
1. Eye contact. This is key to making an impact. Eye contact lets the employee know they matter.
2. Sincerity. Managers reap the benefits of good customer service everyday. Remind them of the importance of good customer service and how they can impact it with great recognition.
3. Enthusiasm. Customer Service Week is supposed to be fun! Be sure to show it!
4. Patience. When handing out snacks or a small gift, spend time to chat with employees.
Daily Engagement
Customer Service Appreciation Week Tips
Non-Cash Recognition White Paper
Hospital Implements Employee Appreciation Ideas for Successful Week Long Celebrations
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