“We have a SMILES recognition program where employees nominate their peers. SMILES stands for Supportive, Mentoring, Involved, Lively, Encouraging, and Spirited. The recognition program provides the opportunity to nominate a co-worker who has gone above and beyond or made someone's day better. Six nominees are chosen each month to attend a pie reception along with their Supervisors and Managers where we are able to express our appreciation for their accomplishments. Their pictures are taken and submitted in the company newsletter, too.”

Darla Carlson, Learning and Development Supervisor
Midwest Call Center
Minnesota