Customer Service Week is celebrated during the first week of October, sand the pressure is on for you to plan a celebration for your team that will leave them feeling appreciated, valued, and committed to the organization. At Baudville, we plan an activity or event for every day of the week, so we have a lot of experience putting together celebrations! Here are our seven Customer Service Week tips for planning this year’s celebration:
1. Ask Your Team for Input.
Get your team involved to ensure your events are a hit. Create a small team to plan your Customer Service Week events. You’ll receive first hand feedback from your staff on their favorite ways to celebrate, plus you’ll be able to delegate tasks. To keep on track of your event planning, download our free Employee Event Planning Checklist.
Celebrate your team during Customer Service Week!
2. Use a Theme.
One of our most important Customer Service Week tips is to use a theme! A theme serves as the common factor of your week. It's represented in all your communication, activities, even your food. Tying everything together makes it more fun and memorable for all your participants.
3. Incorporate Food!
Food provides an excellent opportunity for your team to get together and build camaraderie. Organize a potluck, have lunch catered, or take the team out to eat as a special treat during Customer Service Week. If you’re on a tight budget, ask employees to bring their lunches to work and plan an activity that for the lunch hour. You can show a movie or an episode of The Office or stock the lunch room with games.
4. Celebrate Wins.
An important Customer Service Week tip is to make an effort to celebrate your team’s accomplishments with the entire company. Publish a special edition of your company newsletter or have guest bloggers from the customer service department take over your company blog for the week. At the end of the week, everyone should be singing the praises of your team!
5. Host a Team Activity.
Get your team energized with some friendly competition during Customer Service Week. At Baudville, we love to compete in games Minute to Win It games. Individuals tackle the difficult tasks with vigor and compete for prizes. Bonus for you! These games are easy to put on and require low cost materials.
Have fun with Customer Service Week activities and themes!
6. Make It Fun!
If you remember one of our Customer Service Week tips, make sure it's this one: have fun! Add fun dress up days into your schedule, like a crazy hat day, decade day, or super hero day. We did this a couple of years ago and had a lot of fun with it! You can see pictures on the Baudville Facebook page.
7. Express Sincere Appreciation.
Your number one goal at the end of Customer Service Week is for every member of your team to feel appreciated and valued. Write a personal note to each individual expressing your appreciation for their contributions – and be specific! Tell them exactly what they do that helps your team run more smoothly. You could also schedule one-on-one time with your team or pick out a personal gift they’ll love.
Customer Service Week is a great time to recognize the efforts and contributions of your frontline people who have a direct impact on sales and your customers.