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Does What Matters Click With Your Team?

BY the time you get to the back of this booklet and read our interview with Pete Winemiller, you might be feeling motivated to create a similar program of your own. One that clearly identifies the performance outcomes you want to achieve, and rewards consistently when those goals are met.

But Pete's success with the Oklahoma City Thunder staff and arena workers didn't come with just a wish and a hope. Or, for that matter, with the purchase of recognition tools alone. The organization put thought into what behaviors would have the most influence on their guests' experiences and how to turn those into positives every time.

Sounds like a pretty tall order. But really, it isn't. Think about your company values or, on a smaller scale, your department's main mission. Those pursuits were established because they are proven to make your business successful. If every person on your team focused 100% of their energy on achieving those objectives alone, where would you be? On top ofthe world, right?

If you don't currently have a program in place, start small. Think about the number one core value that matters to your business and broadcast it. Then reward your team members every time they fulfill it. Pretty soon, they'll start to get the picture!


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