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Frequently Asked Questions

Get your question answered with Baudville's Frequently Asked Questions section. We've complied many of your questions and answered them to create a worry free shopping experience. Don't see your question? Call us at 1.800.728.0888 or click here to chat with our friendly customer service representatives.

Shipping

What are Baudville's shipping policy and shipping and handling rates for my order?

Minimum $6.50 is billed on all orders. Minimum $12.99 for Hawaii, Alaska, and Puerto Rico. An 18% international surcharge will be applied to all Canadian orders to handle duties and levies. Minimum $23.99 for all international orders. GST, HST, and PST charges are the responsibility of the applicable resident (excluding Canada).

Shipping depends on weight and distance, call 1.800.728.0888 now for your free price quote.

We do not deliver to Post Office boxes.


Does Baudville ship internationally?

Yes! An 18% international surcharge will be applied to all Canadian orders to handle duties and levies. Minimum $23.99 for all international orders. GST, HST, and PST charges are the responsibility of the applicable resident (excluding Canada).


Do you offer rush shipping?

Rush shipping is available upon request. Additional shipping charges will apply to all rush orders. Charges for shipments outside the continental USA are subject to a surcharge. Shipping charge total will be calculated at the time the order is placed. Please call customer service at 1.800.728.0888 if you need your order rushed.


When will my order ship?

Orders with in-stock items that are placed before 6pm ET ship the same-day. Canadian orders ship Monday, Wednesday and Friday. Personalized orders will ship the same-day if they are approved by 3pm ET. Orders with logo or custom artwork will NOT ship same-day.

  • Call 1.800.728.0888 or chat online to find out your order status.
  • Next time make an account! Your account let's you check your order status, track your order, and view your order history. Click here to create an account now. Your order will not be tracked if you create an account after purchasing.

When will I receive my order?

Baudville is located in Grand Rapids, MI. UPS ships all Baudville orders. Please use the UPS transit map to get an estimate of when your order should arrive.


Which items are eligible to ship same-day?

All of Baudville's non-personalized and non-customized products that display this icon will ship same-day if order is placed before 6pm ET. Personalized orders will ship same-day if order is placed and approved before 3pm ET. Customized orders DO NOT ship same-day.


What is same-day shipping?

Baudville will process your order and ship it the same-day you place your order. Same-day shipping will occur when ordered by 6pm ET for stock products and by 3pm ET for personalized products. Large quantity orders may not be available to ship same day. Call 1.800.728.0888 to check availability.

General

How can I sign up for a catalog?

Click here to enter your mailing information and start receiving catalogs.


How can I be removed from the catalog mailing list?

Click here to enter in your name and address to be removed from our mailing list. You may still receive one or two more catalogs depending on current circulation.


How can I be removed from the email mailing list?

To opt out of Baudville's emails or change your preferences click here. Enter your email address and click submit to no longer receive emails.


How can I receive a coupon code?

By following us on Facebook and Twitter, signing up for our emails, and receiving our catalogs you will become eligible for coupon codes. Click here to find out more.


How can I get an order form online?

Click here to download an order form now.


How can I get a W-9 form online?

Click here to download a W-9 form now.


What is your 30-day satisfaction guarantee?

If you are not satisfied with your purchase, return it within 30 days of the original order date and we will either make it right or give you your money back.


How do I contact Baudville?

Address: 5380 52nd St SE Grand Rapids, MI 49512
Order Toll Free: 1.800.728.0888
Corporate Offices: 1.616.698.0889
Fax: 1.616.698.0554
Email: service@baudville.com


Can I copy or reproduce one of your photos?

Please contact Baudville at 1.800.728.0888 or via email pr@baudville.com for more information.


How can I view my previously sent ePraise cards?

View your past ePraises by logging into your account. If you are not logged into your account while sending an ePraise, that ePraise will not be saved in your history. If you sent the ePraise within the last 30 days you can view it by clicking through the email you received.

Products

Can't find a product?

No problem. Our helpful customer service will spend time with you to find the perfect item for your team. Call 1.800.728.0888, or click here to Live Chat online now! Baudville is open Monday-Friday 8am-7pm ET. In some cases the product may have been discontinued. If so, our customer service representatives will help you find the right replacement product.


How can I access the free certificate templates?

Click here to access the easy-to-use Microsoft Word paper templates. There is a unique template for each of Baudville's paper products.


How can I receive samples?

Baudville provides samples for some of its products. To find out if you can receive a sample of a product you are interested in, call us at 1.800.728.0888 or click here to Live Chat online now.


How does your discount structure work?

When you buy more, you save more at Baudville. Baudville's discount structure is located on each product page; there is a table that breaks down that specific product's discount structure.

Discount structure is taken into account when you buy multiples of the same product.


How do I engrave the nameplates on my Perpetual Award Plaque (31136)?

You can ship the un-engraved nameplates to Baudville and we will engrave them for you for $13.35 plus shipping and handling. Or you can remove the nameplates from plaque and bring them into a local engraver of your choice.

Need more nameplates? Click here to order more.

Orders

When will I receive my order?

Baudville is located in Grand Rapids, MI. UPS ships all Baudville orders. Please use the UPS transit map to get an estimate of when your order should arrive.


How can I place an order?

Web: Our website is always here for you no matter the time. Simply add items to your shopping cart. When you are done shopping, click on the shopping cart in the upper right of the website to view your cart and proceed to checkout.

Phone: Call toll free to speak live with a helpful customer service representatives 1.800.728.0888. Our representatives are available from 8am to 7pm ET, Monday through Friday.

Fax: Click here to download the order form. Fill it out and fax the order form to 1.616.698.0554. Make sure the order form is completely filled out to avoid any delays.

Mail: Click here to download the order form. Mail your order form to Baudville, Inc., 5380 52nd Street SE, Grand Rapids, MI 49512. Fill out the entire order form to avoid delays.


What is the sales tax on my order?

Baudville only charges a 6% sales tax to Michigan residents. Currently, all other states are tax exempt. All international orders will be charged taxes.Call 1.800.728.0888 for your free quote.

Baudville also accepts tax exempt Michigan organizations. Enter your Tax ID number at the bottom of the Billing Address page in checkout.


I am having troubles finding an item.

Call our helpful customer service representatives at 1.800.728.0888. They will help you find the product you are looking for. In some cases the product may have been discontinued; if so, our customer service representatives will help you find the right replacement product.


How can I sign up to receive order tracking emails?

Supply us with your email address when you place your order and we will send you a copy of your invoice along with, the tracking information specifically for your shipment.


How can I save the items in my shopping cart?

Simply enter your email address in the grey box located on the left hand side of the Shopping Cart page. Your shopping cart will automatically be saved for 30 days. To retrieve your products, click through the email you received and it will bring you back to your saved shopping cart.


What is your return policy?

We stand behind our products, period. If you need to return an unused product for any reason, we'll be happy to credit your account, exchange the item, or give you a refund for the cost of the merchandise, if returned within 30 days from the receipt of your order. Custom and personalized merchandise cannot be returned. Click here to find out more about our Return Policy.


How do I return an item?

Simply follow the return instructions on the back of your packing slip; then send the merchandise and packing slip back to Baudville; it's that easy! We recommend that you return your package by a carrier that requires a signature (FedEx, UPS, or Certified US Mail). Please retain tracking information until credit has been received.

Please Note: Returns of custom (items with your logo or artwork) and personalized (items that have a nameplate or engraved names/awards on them) merchandise are not accepted unless authorized by a Baudville representative. All software and hardware is subject to a re-stocking fee; call 1.800.728.0888 for details and pricing.

USA and International, excluding Canada, use the top right corner label on your packing slip or send your return to:

Baudville, Inc.
Attn: Merchandise Return Dept.
5380 52nd St SE
Grand Rapids, MI 49512

Canadian orders, return merchandise and packing slip to:

Baudville, Inc.
5130 Halford Drive
Windsor, ON N9A6J3


What forms of payment does Baudville accept?

Baudville accepts: Visa, MasterCard, Discover, and American Express. We also accept purchase orders.


What if there is a problem with the order?

Call us immediately at 1.800.728.0888. Our customer service representatives will quickly rectify the issue.


How can I get a copy of my invoice?

If you need a copy of your invoice from your last purchase, please call 1.800.728.0888 or click here to Live Chat online Monday through Friday 8am to 7pm ET. For all future orders, please provide us with your email address during the checkout process. Once you submit your order, your invoice will be emailed to you.


Does Baudville accept Purchase Orders? Where do I place my Purchase Order number?

Yes, we do accept Purchase Orders. Submit your Purchase Order number in the Payment Page (final page) of the checkout process.


How can I receive a quote?

To receive a quote for a customized order click here. To receive a quote for other products call 1.800.728.0888 or click here to Live Chat online.


My organization is tax exempt. Where do I enter my code?

Only Michigan organizations are applicable to pay taxes. All other states do not pay taxes. Enter your Tax ID number on the Billing Address page (1st page) of checkout. The field to enter your Tax ID number will only show up when using a Michigan address.


I want to change an order after I placed it.

Call us immediately at 1.800.728.0888. Baudville starts to process orders immediately after placed.


Can you bill me?

In order to be billed you must have a purchase order number. To receive a purchase order number you need to have a catalog priority code number, and be pre-approved by our customer service department. Call 1.800.728.0888 today to get approved. Please allow up to 48 hours to open the account.


Where can I find my Priority Code?

Your priority code is located in the yellow box on the back of your catalog.

Personalization & Customization

What is the difference between personalization and customization?

For a personalized product you may choose from a stock graphic and/or enter your own text. Personalized products have a pre-existing template. Personalization allows only an optimal number of characters. A customized product may include your logo or any custom artwork/graphic or text. A Baudville designer will work with you to create your one-of-a-kind final product.


How can I customize a product?

Baudville can customize hundreds of our products to create a unique gift for your organization. To begin, click here to request a free quote. Once we receive your request a friendly Baudville customer service representative will call or email you back with further details. Next, you'll work with a talented Baudville designer to ensure your custom gift will stand out!


How long does customizing something take?

The standard time for the proofing process is 24-48 hours for all custom products. Once we receive your final approval for the artwork, the time will vary depending on the type of product that is to be customized.


What file types are needed to customize with my own artwork?

Click here to view all approved file types.


What is the minimum order for Customized products?

The minimum order amount varies depending on the product you have selected. Please call 1.800.728.0888 or click here to Live Chat online to find out more about a specific product.


Where do I send my artwork?

All artwork for customized orders should be sent to artwork@baudville.com


What are the charges to customizing a product?

Charges vary depending on the product you have selected. Please call 1.800.728.0888 or click here to Live Chat online to find out more about a specific product.


If I don't have any artwork, will someone be able to work with me to create it?

Baudville has in-house designers who will make sure your chosen artwork looks the best it possibly can. Our designers will help create the artwork or touch up already-produced artwork so it will look amazing on your product! Depending on the artwork or detail of your request, there may be a charge for our artists to create or improve artwork, please call 1.800.728.0888 for a free quote!

My Account

How do I sign up?

Click here to sign up for an account. Or, complete the password fields on the confirmation page after placing an order.


What if I forgot my password/username?

Forgot your password? No problem. Click here to enter your email associated with the account and we'll email you your password! Your username is always an email address.


What does my account do for me?

Creating an account allows for quick and easy shopping at Baudville.com. By registering you'll have access to:

  • Speedy Checkout: Enter shipping info once and never again, unless you need to add or change info. You can also add multiple shipping addresses if you need to ship to other locations.
  • Order Information: Check status, track your order, and view history.
  • Save your Favorites: Keep the items you love all in one place to make reordering a snap!
  • ePraise History: Keep track of all of the ePraise cards that you send and easily re-send your favorite cards.
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Need Help? Contact Us!
1-800-728-0888 or
Click to Chat Live

8am - 7pm Eastern
Same-day Shipping
Place your order before 6pm Eastern for standard in-stock items, and we'll ship it the same day!

How long will it take to get to me if I order today?
Click here for UPS ground transit map.
Payment Method
Baudville.com accepts major credit cards and purchase orders.
We accept all major credit cards
100% Satisfaction Guarantee
If you're not happy, we're not happy. With our no hassle return policy, if you're not satisfied with your order for any reason, simply call us within 30 days of purchase and we'll make it right or give you your money back. No questions asked!
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