Beginning on September 1, Baudville customers will see direct benefits from our new Enterprise Resource Planning (ERP) system, NetSuite. The Baudville team has been preparing for this implementation for over a year and have worked diligently to effectively provide customers with an enhanced shopping experience. What does this look like exactly? This integration will streamline operations, improve efficiency, and assist various business functions. Throughout the process, different customer benefits have been prioritized. We spoke with our team to learn more about these big leaps forward.
Real-Time Information
“NetSuite will serve as our one source of truth,” Baudville Brands’ Controller, Karen Lepine, says. The new platform will have real-time information and help us ensure fewer errors, faster answers, and greater transparency. The system will provide a seamless shopping experience for both our customers and our internal team. Customers will enjoy the flexibility and convenience of expanded self-service options.
“Everyone will be looking at the same data and in real time.”
More Design Flexibility
Aubrey Karasiewicz, Customer Experience Manager, mentioned a few improvements that highlight a streamlined client-side product design process. “Customers can take full control of their trophy design online or opt to have our artists handle it—more choice, same quality,” Karasiewicz mentioned. Jen Breidenstein, Product Coordinator, has worked closely with the design element of the integration. She mentions that personalization will be made easy with the customizer right on the product page. “Add your logo, choose a new font and write your own personalized message exactly how you want it. Make up your own award title with a special font and create the style perfect for your branding,” highlighting the ease. “We will have a library of graphics and clip art to choose from to add the special touches to make your item truly unique.”
This addition to online personalization gives customers real-time control over the visual elements of their products before making the final purchase. Customers can use the customizer to import images and logos and see the design on the website before adding the product to their cart.
Secure Online Payments
With the new platform, customers will receive more convenient payment options, and will receive e-mail reminders before, on, and after their invoice due date, which will reduce friction in the payment process and make it more convenient. Calling to make payments on accounts will no longer be needed, as our new system allows customers to process a secure payment online via a link in their email. Along with this, customers have access to a hub with their payment information. You’ll be able to log in and see a statement of your account, balance due, print/save invoice copies, and make or schedule a payment—leveraging the safety and security of the platform while processing these payments. This new and improved technology will also serve as an asset to the Account Management teams here at Baudville as our sales team will be able to log in and review their book of business and help customers manage their orders, reducing the possibility for costly delays.
Support for Business Accounts
Throughout the preparation process of the integration, our account management team has remained excited about the organizational aspect of the new platform. “If you place orders on behalf of a company, we’ll now be able to connect all your team’s orders under one account. That means quicker reorders, access to past designs, and a more consistent experience,” Aubrey Karasiewicz shared. This will help reduce errors and speed up the order process for businesses. Because of this feature, repeat customers are served with efficiency and clarity before the final purchase is made. NetSuite also empowers improvements in support from the Baudville Brands team. Our customer service representatives can utilize the improved integrations between internal processes and our online store. This provides better visibility into orders to provide quick and effective assistance by our representatives.
Inventory and Workflow Processes
NetSuite will also enable our teams with a real-time inventory tracker. Once an order is paid for, the item is immediately reserved, avoiding fulfillment and stock issues after the check-out process, and helping guarantee smooth order flow for customers. With increased accuracy in inventory management, there will be fewer surprises involving low stock, and the number of products on hand customers are seeing will be directly aligned with the distribution center. With new workflow processes, our team will now be able to see the full order cycle and be able to pull data from each process point, so orders get to the customers faster and with fewer challenges along the way.
The whole Baudville team has been working hard for decades to provide the best experience for customers. By integrating our new company-wide software, our customers will see the immediate impact of a streamlined process and improved capabilities. With these tools in the hands of our world-class team of customer-centric professionals, we can’t wait to see what the future holds!
