Frequently Asked Questions
What are Baudville's shipping policy and shipping and handling rates for my order?
Shipping costs are dependent on destination and timeline provided by the customer. An international surcharge will be applied to all Canadian orders to handle duties and levies. Additional charges will be applied to other international orders. Shipping depends on weight and distance, call 1.800.728.0888 now for your free price quote. We do not deliver to Post Office boxes.
Does Baudville ship internationally?
Yes! An 18% international surcharge will be applied to all Canadian orders to handle duties and levies. Minimum $23.99 for all international orders. GST, HST, and PST charges are the responsibility of the applicable resident (excluding Canada).
Do you offer rush shipping?
Rush shipping is available upon request. Additional shipping charges will apply to all rush orders. Charges for shipments outside the continental USA are subject to a surcharge. Shipping charge total will be calculated at the time the order is placed. Please call customer service at 1.800.728.0888 if you need your order rushed.
When will my order ship?
Baudville ships orders Monday-Friday. Any orders with in-stock items that are placed before 6pm ET ship the same-business-day. Canadian orders ship Monday, Wednesday and Friday. Personalized orders will ship the same-business-day if they are approved by 3pm ET. Orders with logo or custom artwork will NOT ship same-business-day.
Call 1.800.728.0888 or chat online to find out your order status.
Next time make an account! Your account let's you check your order status, track your order, and view your order history. Click here to create an account now. Your order will not be tracked if you create an account after purchasing.
When will I receive my order?
Baudville is located in Grand Rapids, MI. UPS ships all Baudville orders. Please use the UPS transit map to get an estimate of when your order should arrive.
What is same-day shipping?
Baudville will process your order and ship it the same-day business day you place your order. Same-business-day shipping will occur when ordered by 6pm ET for stock products and by 3pm ET for personalized products. Orders placed on Friday after these cut off times will not ship until Monday. Large quantity orders may not be available to ship same day. Call 1.800.728.0888 to check availability.
Which items are eligible to ship same-day?
All of Baudville's non-personalized and non-customized products will ship same-business-day if order is placed before 6pm ET. Personalized orders will ship same-business-day if order is placed and approved before 3pm ET. Customized orders DO NOT ship same-day. Orders placed after the cut off times on Friday will not ship until Monday.
What is your 30-day satisfaction guarantee?
If you are not satisfied with your purchase, return it within 30 days of the original order date and we will either make it right or give you your money back. We do not accept returns or exchanges on custom or personalized merchandise.
How do I contact Baudville?
Address: 5380 52nd St SE Grand Rapids, MI 49512
Order Toll Free: 1.800.728.0888
Corporate Offices: 1.616.698.0889
Fax: 1.616.698.0554
Email:service@baudville.com
Order Toll Free: 1.800.728.0888
Corporate Offices: 1.616.698.0889
Fax: 1.616.698.0554
Email:service@baudville.com
Can't find a product?
No problem. Our helpful customer service will spend time with you to find the perfect item for your team. Call 1.800.728.0888, or click here to Live Chat online now! Baudville is open Monday-Friday 8am-7pm ET. In some cases the product may have been discontinued. If so, our customer service representatives will help you find the right replacement product.
What is your return policy?
We stand behind our products, period. If you need to return an unused , non-personalized or non-custom product for any reason, we’ll be happy to credit your account, exchange the item, or give you a refund for the cost of the merchandise, if returned within 30 days from receipt of your order. We do not facilitate returns on orders that have been personalized, customized, or special ordered. A proof prior to purchase will be sent to you. Please look over the proof carefully and make sure all is CORRECT before you send approval. Approval is needed before production begins. If you have an issue with these products, please email us at service@baudville.com and let us know! Click here to find out more about our Return Policy.
How do I return an item?
We stand behind our products, period. If you need to return an unused , non-personalized or non-custom product for any reason, we’ll be happy to credit your account, exchange the item, or give you a refund for the cost of the merchandise, if returned within 30 days from receipt of your order. We do not facilitate returns on orders that have been personalized, customized, or special ordered. A proof prior to purchase will be sent to you. Please look over the proof carefully and make sure all is CORRECT before you send approval. Approval is needed before production begins. If you have an issue with these products, please email us at service@baudville.com and let us know! We’d be happy to try and work something out if it is not up to the quality standards we stand by.
Simply follow the return instructions on the back of your packing slip; then send the merchandise and packing slip back to Baudville; it's that easy! We recommend that you return your package by a carrier that requires a signature (FedEx, UPS, or Certified US Mail). Please retain tracking information until credit has been received.
USA and International, excluding Canada, use the top right corner label on your packing slip or send your return to:
Baudville, Inc.
Attn: Merchandise Return Dept.
5380 52nd St SE
Grand Rapids, MI 49512
Canadian orders, return merchandise and packing slip to:
Baudville, Inc.
5130 Halford Drive
Windsor, ON N9A6J3
Simply follow the return instructions on the back of your packing slip; then send the merchandise and packing slip back to Baudville; it's that easy! We recommend that you return your package by a carrier that requires a signature (FedEx, UPS, or Certified US Mail). Please retain tracking information until credit has been received.
USA and International, excluding Canada, use the top right corner label on your packing slip or send your return to:
Baudville, Inc.
Attn: Merchandise Return Dept.
5380 52nd St SE
Grand Rapids, MI 49512
Canadian orders, return merchandise and packing slip to:
Baudville, Inc.
5130 Halford Drive
Windsor, ON N9A6J3
What if there is a problem with the order?
Call us immediately at 1.800.728.0888. Our customer service representatives will quickly rectify the issue.
How can I get a copy of my invoice?
If you need a copy of your invoice from your last purchase, please call 1.800.728.0888 or click here to Live Chat online Monday through Friday 8am to 7pm ET. For all future orders, please provide us with your email address during the checkout process. Once you submit your order, your invoice will be emailed to you.