Frequently Asked Questions
What are Baudville's shipping policy and shipping and handling rates for my order?
Shipping costs are dependent on destination and timeline provided by the customer. An international surcharge will be applied to all Canadian orders to handle duties and levies. Additional charges will be applied to other international orders.
Shipping depends on weight and distance, call 1.800.728.0888 now for your free price quote.
We do not deliver to Post Office boxes.
Does Baudville ship internationally?
Yes! An 18% international surcharge will be applied to all Canadian orders to handle duties and levies. Minimum $23.99 for all international orders. GST, HST, and PST charges are the responsibility of the applicable resident (excluding Canada).
Do you offer rush shipping?
When will my order ship?
Call 1.800.728.0888 or chat online to find out your order status.
Next time make an account! Your account let's you check your order status, track your order, and view your order history. Click here to create an account now. Your order will not be tracked if you create an account after purchasing.
What is same-day shipping?
Which items are eligible to ship same-day?
How can I be removed from the catalog mailing list?
What is your 30-day satisfaction guarantee?
How can I view my previously sent ePraise cards?
Can't find a product?
How can I access the free certificate templates?
How can I receive samples?
How does your discount structure work?
When you buy more, you save more at Baudville. Baudville's discount structure is located on each product page; there is a table that breaks down that specific product's discount structure.
Discount structure is taken into account when you buy multiples of the same product.
How do I engrave the nameplates on my Perpetual Award Plaque (31136)?
Need more nameplates? Click here to order more.
How can I place an order?
Phone: Call toll free to speak live with a helpful customer service representatives 1.800.728.0888. Our representatives are available from 8am to 7pm ET, Monday through Friday.
Fax: Click here to download the order form. Fill it out and fax the order form to 1.616.698.0554. Make sure the order form is completely filled out to avoid any delays.
Mail: Click here to download the order form. Mail your order form to Baudville, Inc., 5380 52nd Street SE, Grand Rapids, MI 49512. Fill out the entire order form to avoid delays.
What is the sales tax on my order?
Baudville also accepts tax exempt Michigan organizations. Enter your Tax ID number at the bottom of the Billing Address page in checkout.
I am having troubles finding an item.
How can I sign up to receive order tracking emails?
How can I save the items in my shopping cart?
What is your return policy?
How do I return an item?
Simply follow the return instructions on the back of your packing slip; then send the merchandise and packing slip back to Baudville; it's that easy! We recommend that you return your package by a carrier that requires a signature (FedEx, UPS, or Certified US Mail). Please retain tracking information until credit has been received.
USA and International, excluding Canada, use the top right corner label on your packing slip or send your return to:
Attn: Merchandise Return Dept.
5380 52nd St SE
Grand Rapids, MI 49512
Canadian orders, return merchandise and packing slip to:
5130 Halford Drive
Windsor, ON N9A6J3
What if there is a problem with the order?
How can I get a copy of my invoice?
My organization is tax exempt. Where do I enter my code?
I want to change an order after I placed it.
What are my payment options?
Credit Card: Baudville accepts all major credit cards – VISA, MasterCard, American Express, and Discover Card.
Net 30 Payment Term: Unless a school or government agency, only orders of $500+ may be placed on a Net 30 payment term. A hard copy of your purchase order is required before the order will be processed. Please fax your purchase order to 616-698-0554 or send in an email to firstname.lastname@example.org. Please allow 2-business days for order processing. For faster service, please include the Priority Code from the back of your catalog or your Customer Number. For RUSH orders, please call 1-800-728-0888.
Where can I find my Priority Code?
Personalization & Customization
What is the difference between personalization, customization, and special order?
How can I customize a product?
How long does customizing something take?
What is a proof approval and why is it important??
What is the minimum order for Customized products?
What are the charges to customizing a product?
If I don't have any artwork, will someone be able to work with me to create it?
What if I forgot my password/username?
What does my account do for me?
Creating an account allows for quick and easy shopping at Baudville.com. By registering you'll have access to:
- Speedy Checkout: Enter shipping info once and never again, unless you need to add or change info. You can also add multiple shipping addresses if you need to ship to other locations.
- Order Information: Check status, track your order, and view history.
- Save your Favorites: Keep the items you love all in one place to make reordering a snap!
- ePraise History: Keep track of all of the ePraise cards that you send and easily re-send your favorite cards.