We know you may have questions about our services, whether it’s about personalizing your products, payment methods, or shipping options. This section is designed to provide quick and clear answers to help you navigate everything from placing your order to delivery. If you don’t find what you’re looking for here, feel free to reach out.
Phone: 1.800.728.0888 (Orders) / 1.616.698.0889 (Corporate)
We’re always here to help!
Shipping costs vary based on destination and delivery timeline. International orders (especially Canada) incur surcharges: 18% for Canada, minimum $23.99 for all international orders. Shipping depends on order weight and distance.
Yes. All Canadian orders incur an 18% surcharge for duties. All other international orders have a minimum $23.99 surcharge. GST, HST, PST (except Canada) are your responsibility.
Yes, on request. Additional fees apply. Call 1.800.728.0888 for rush orders.
In-stock items ordered before 6pm ET ship same business day (Mon-Fri).
Personalized items ship same-day if approved by 3pm ET.
Custom/logo orders do not ship same-day.
Canadian orders ship Mon/Wed/Fri.
Call 1.800.728.0888 or chat online to find out your order status.
Next time make an account! Your account let's you check your order status, track your order, and view your order history. Your order will not be tracked if you create an account after purchasing.
Orders ship from Grand Rapids, MI via UPS. Use UPS transit map for delivery time estimates.
Stock items: ordered before 6pm ET
Personalized items: ordered and approved by 3pm ET
Custom/logo orders: excluded
Friday orders after cutoff ship Monday.
Large quantity orders may not be available to ship same day. Call 1.800.728.0888 to check availability.
Click here to request a catalog.
Return unused items within 30 days for refund or exchange. Custom/personalized items are non-returnable.
Contact web@baudville.com for permissions.
Submit this form for donation requests.
Call 1.800.728.0888 or use our Live Chat. We’ll help you find a replacement if it’s discontinued.
Download Microsoft Word templates from each product’s detail page. Or grab them below!
Download Free Landscape Template Available for Easy Design and Printing HERE!
Download Free Portrait Template Available for Easy Design and Printing HERE!
Call 1.800.728.0888 or click Live Chat to see if samples are available.
Volume discounts appear on each product page.
| Qty: | 1 | 5 | 11 |
|---|---|---|---|
| Each: | $24.75 | $21.35 | $18.15 |
Discount structure is taken into account when you buy multiples of the same product.
Online: Add items to cart and checkout
Phone: 1.800.728.0888
Fax:Click here to download the order form. Fill it out and fax the order form to 1.616.698.0554. Make sure the order form is completely filled out to avoid any delays.
Mail: Mail form to 5380 52nd St SE, Grand Rapids, MI 49512
Web:Taxes will apply on all orders. Call 1.800.728.0888 for your free quote.
Baudville also accepts tax exempt Michigan organizations. Enter your Tax ID number at the bottom of the Billing Address page in checkout.
Provide your email during checkout. You’ll receive invoice and tracking info.
Enter your email in the cart page to save for 30 days. Retrieve via emailed link.
Return unused, non-custom items within 30 days. Custom and personalized items are final sale.
Follow instructions on your packing slip or return to:
We stand behind our products, period. If you need to return an unused , non-personalized or non-custom product for any reason, we’ll be happy to credit your account, exchange the item, or give you a refund for the cost of the merchandise, if returned within 30 days from receipt of your order.
Quote: Call 1.800.728.0888 or click into our Live Chat
Invoice: Call or click into our Live Chat Monday through Friday 8am to 7pm EST. For future orders, enter your email at checkout.
Yes. Michigan organizations enter Tax ID form at checkout.
Call 1.800.728.0888 immediately after placing the order.
Check: You can mail your completed order form with your check (made payable to X) to us at: Baudville, Inc. 5380 52nd St SE Grand Rapids, MI 49512
Credit Card: Baudville accepts all major credit cards – VISA, MasterCard, American Express, and Discover Card.
Net 30 Payment Term: Unless a school or government agency, only orders of $500+ may be placed on a Net 30 payment term. A hard copy of your purchase order is required before the order will be processed. Please fax your purchase order to 616-698-0554 or send in an email to service@baudville.com. Please allow 2-business days for order processing. For faster service, please include the Priority Code from the back of your catalogue or your Customer Number. For RUSH orders, please call 1-800-728-0888.
Your priority code is located in the yellow box on the back of your catalog.
Click here to shop customizable items or call 1.800.728.0888.
Proof in 24–48 hours. Production time depends on item.
Final sign-off on layout and design before production. You’re responsible for accuracy. Delays in approval may delay your order.
The minimum order amount varies depending on the product you have selected. Please call 1.800.728.0888 or use our Live Chat to find out more about a specific product.
Email: artwork@baudville.com
Charges vary depending on the product you have selected. Call 1.800.728.0888 for a quote
Yes. Baudville's in-house designers can assist. Some design requests may incur charges. Please call 1.800.728.0888 for a free quote!
Click here to register. Or, set a password after placing an order.
Visit the login page, click "Forgot Password," and follow prompts if that doesn't work our customer service rep can send an account activation link to set up a new password.
